Thank you for advertising in the YP Real Yellow Pages directories.

Frequently Asked Questions (FAQ's)

Q: Why did I receive the Renewal letter in the mail?
A: We would like to introduce you to the new YP Express Renewal program. This program allows you to view special offers and new products on-line or by phone, as well as make minor edits to your existing listing (s) and or ad(s). If you don't need to make any changes, there is no action required on your part. Your listing (s) and or ad(s) will be renewed as is.

Q: I do not understand the confirmation package.
A: The package has a cover letter and a detailed page of your current advertising program. If your advertising is ok, no further activity is required. If you need to make changes or if anything with your business listing has changed since the last publication (for example: a change in address), please contact a representative at the numbers below to handle your request and to verify that the information is accurate.

Q:Where do I find my Customer ID?
A: Your Customer ID is located above your mailing address on the letter and contract(s) that you have received.

Q: My firm name or address has changed.
A: For business White Page listings, please contact your Telephone Provider and, for Yellow Page changes, please contact your regional service representative (see numbers below).

Q: When will my billing change?
A:
  • For the print directory your billing will change when the new directory publishes
  • For you internet representation, we could be able to make changes prior to then
Q: Why is there a semi-colon in my firm name?
A: The semi-colon will not print in the directory as part of your firm name. This is used for internal purposes only for placement.

Q: How are you going to use my email address and contact information?
A: We use personal identifying information to provide, confirm, change, bill, monitor, and resolve problems with the quality of YP-offered products and services. We also use the information, including aggregated information, to develop, market and sell our products and services. For more details please refer to the YP Privacy Policy.

Q: How can I contact someone concerning my advertising?
A: To better serve our customers, a group of designated customer service reps have been assigned to each region.

1-800-933-6077
CA, NV

1-800-981-6382
KS, MO, OK, AR, TX, AZ

1-800-980-9508
WI, MI, IN, OH

1-800-917-8140
KY, TN, AL, MS, LA

1-800-917-8596
NC, SC, GA, FL

1-800-981-9789
CT